FAQ - things to know while on tour

To ensure we can provide the highest level of care for all our guests, it's important to inform us of any dietary needs or concerns at the time of booking. For example, if you carry an auto-injector for allergies (such as nuts) or have a medical condition that requires special attention, please let us know as early as possible.

We’ll do our best to accommodate special dietary requests, including vegetarian, vegan, gluten-free, and diabetic diets. While we cannot guarantee availability in all destinations, we will make every effort to meet your needs wherever possible. Be sure to complete this information on the booking personal information form.

Please note that we are unable to provide meals that meet strict religious dietary requirements, including salt-free, Kosher, or Halal meals. Additionally, we cannot guarantee the availability of specific dietary supplements / specialty items such as soy or almond/nut milks, or meals tailored to high-protein or low-carb diets.

Details about the transfer location are included in your tour documents, usually received 30 days prior travelling.

The travel leader/director is your on-the-road expert and support throughout your journey. Coming from diverse backgrounds and nationalities, all our Travel Leaders share a deep passion for travel and the destinations you’ll explore. They go beyond the guidebooks to offer you unique, insider perspectives of each location. Every Travel Director completes a tailored training program, and many bring years of experience. Our Travel Leaders/Directors speak English and local languages. This helps them engage more deeply with the communities you visit and ensures your experience is both smooth and enriching.

This will happen on the first day of your tour, either in the afternoon or evening, at the "Meet & Greet gathering". This will take place the designated hotel for that night.

Official hotel check-in times vary depending on each property’s policies, but typically fall between 2:00 and 3:00 PM. If your flight arrives early in the morning, you may reach the hotel before your room is ready. In such cases, hotel staff can often suggest ways to make the most of your free time—whether that's sightseeing, relaxing the lobby, or enjoying a nearby café or restaurant—while your room is being prepared. Most hotels also offer luggage storage, allowing you to explore the area without having to carry your bags.

The amount of coach travel each day varies based on your specific itinerary and the distance between destinations. Our tours are designed to keep travel time comfortable and engaging. It's rare to spend more than a couple of hours on the coach without stopping for a photo opportunity, sightseeing, or a visit—giving you regular chances to stretch your legs, use the toilet facilities and admire the surroundings.

We’re proud to offer modern and fuel-efficient coaches designed for comfort and sustainability. Thanks to the elevated seating, you’ll enjoy sweeping views of everything from scenic countryside to vibrant cityscapes. On board, you’ll find the following amenities: reclining seats and air-conditioning. 

Your hand-luggage must be small enough to either fit under your seat or in a small overhead compartment like a backpack, purse or tote bag.

There are a few items you might find useful to have with you on the coach, such as a travel pillow, a book or magazine, sunglasses, your phone, camera and headphones if you'd like to listen to music or a podcast.

Our accommodations feature a blend of 3- and 4- star hotels, carefully selected from our network of trusted partners around the world.

Many of our tours also include unique properties and boutique hotels, rich in character and history that reflect the local culture and heritage of the destination, offering a more immersive travel experience.

Our hotels will offer the following in-room amenities: comfortable bedding, private bathrooms, hair-dryer, entertainment options like TVs and free Wi-Fi, and safe.Common areas may feature restaurants, bars, fitness centers, swimming pools, business centers, and event spaces.

Yes, each of our itineraries are thoughtfully designed to offer the ideal balance of included experiences, free time, and meaningful discoveries, tailored to the duration and destination of your tour. You’ll have at least half a day on your own on any of our tours.

If you prefer not to participate in an included activity or experience, please speak with your Travel Leader/Director in advance so they’re aware of your plans and can provide any necessary timing or meeting details. Kindly note that no refunds or compensation can be provided for missed included experiences or meals.

While your Travel Leader/Director will ensure everything runs smoothly, it’s still wise to take a few precautions to avoid unwanted situations.

Personal Belongings - always be mindful of valuable items such as your passport, phone, credit cards, and cash. Avoid leaving them unattended on tables in restaurants, hotel lobbies, or public areas like breakfast rooms. Keep them out of sight and secure when not in use. A discreet, zippered money belt worn under your clothing is a smart way to carry these essentials safely.

Bag / Purse - keep your bag with you at all times. When walking through busy areas, wear it across your chest and keep it positioned in front of your body to deter theft.

Passport and Travel Documents - your passport should remain with you on travel days and stored securely at all times. The safest place for it, along with spare credit/debit cards, emergency contacts, and any large amounts of cash, is a money belt worn under your clothes.
If you're staying in a hotel for an extended period, use the in-room safe or a safety deposit box for additional security - but always remember to collect your belongings before checking out. It’s also a good idea to carry photocopies of your passport and important documents, stored separately from the originals.

Cash - only carry the amount of cash you need for the day and avoid displaying large sums when paying.

Hotel Safety - when leaving your hotel room, ensure all windows are closed and that the door shuts securely behind you. Keep your room key with you at all times. Upon arrival at each hotel, take a moment to familiarize yourself with the emergency exits and fire escape routes, and know how to raise the alarm if needed.

General Awareness - stay alert to your surroundings and avoid confrontational situations or large gatherings. If something doesn’t feel right, trust your instincts and remove yourself from the situation.

In the event of a Hostile Incident - although extremely rare, if you find yourself near a hostile situation, leave the area immediately and contact local authorities. If you cannot leave, seek a secure place to hide, lock the door, remain quiet, and silence your phone. Contact the police as soon as it is safe to do so.

In the event of an unexpected illness or medical accidents, your Travel Leader/Director will be there to support you and help arrange any necessary medical assistance, such as a doctor’s visit or hospital care, if needed. Any medical costs involved will be supported by the traveler/client.