1. TOUR POLICIES

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Validity of travel documents

When traveling internationally, it’s the traveller responsibility to ensure that the passport is valid for at least six months from the date of your return. This is a general requirement for most countries and failure to comply may result in denied entry. Please check the expiration date of your passport well in advance of your trip to avoid any issues.

Some countries will require obtaining tourist visa; therefore, all travelers are responsible for obtaining the relevant visa prior the traveling time (Here at Wishlist Getaways we encourage all travelers to apply for the required visa at least 3-4 months before the traveling time, and our representatives will be available for guidance). Wishlist Getaways does not guarantee that visa will be issued, and we will not be responsible and will not be held liable for any denial of entry to any country.

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Important information: Several countries require U.S. citizens to obtain a tourist visa. These include China, India, Kenya, Australia, Egypt, Vietnam, Bolivia, Myanmar, Russia, Turkey, Brazil, Sri Lanka, Indonesia, Cambodia etc. Some countries offer e-visas or visas on arrival, while others require pre-departure visa application. 

Insurance

We highly recommend all our travellers to buy trip/travel insurance. In the event of trip cancellation or interruption, this may be the only source of reimbursement.

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Authority on tour

The tour leader or company representative has the absolute authority to make decisions concerning the safety and welfare of the group, and their judgment is final. By booking with us, the traveller (customer) agrees to follow their instructions and respect all local laws, customs, currency regulations, and drug laws in each destination. Should the customers break these rules, engage in illegal activity, or behave in a way the tour leader deems dangerous, disruptive, or distressing to others, the company may end their participation in the tour without liability or refund for any unused services or resulting expenses.

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Meeting information

Upon arrival, the designated tour driver / airport transfer driver will be waiting for you at the designated meeting point, holding a sign with your name on it or the name of our agency Wishlist Getaways. Please refer to your day-by-day schedule for specific meeting times and locations. 

If you experience any difficulty locating your driver, please contact us via our support line or on WhatsApp, using the contact information provided in your final confirmation. In the event of a flight delay, please inform us immediately to make arrangements for your transfers. 
Last-minute changes to meeting times, departures and arrivals at various touristic sites may occur due to heavy traffic delays, roads & highway works, public transportation strikes, and other incidents outside our control, and Wishlist Getaways will take any/all necessary steps and actions to minimize the disruption and inconvenience caused by said incidents.

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Hotel information

• Your hotel reservations will be made under your last name.

• Generally standard check-in time at hotels is 3:00 p.m. Early check-in is not included unless otherwise stated in your itinerary. If you arrive earlier, you may leave your luggage in the hotel's luggage room until check-in time (if this option will be available at the hotel).

• Standard check-out time is between 10:00 a.m. and 12:00 p.m. Some hotels may have a later checkout time, especially business hotels or resorts, and may be able to accommodate late checkout requests with an extra charge. Late check-out is not included unless otherwise stated in your tour itinerary. If you need to depart later, you may leave your luggage in the hotel's luggage room until departure time.

• Most of the hotel accommodations will be offering breakfast. Hotel breakfasts are typically served between 6:00 a.m. and 10:00 a.m., but times can vary by hotel. Some hotels may offer extended breakfast hours on weekends or holidays. If you need to leave the hotel before then, there might be an option to take a packed breakfast with you.

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Additional Information

• We recommend our travellers to arrive early at the airport - for domestic flights, airlines generally recommend arriving at the airport at least two hours before departure. For international flights, it's recommended to arrive at least three hours before departure. This allows ample time for check-in, baggage drop-off, security procedures, and potentially any unexpected delays. 

• We recommend arriving at the train station at least 30 minutes prior to departure, when the tour includes train rides.

• Please follow the meeting times and locations as described in our tour information pack, if you have any questions contact us or our group/tour leader.

• Please ensure that you have printed all of your travel documents before departure.

• Contact information during the tour will be provided by your tour guide/tour leader upon arrival at the hotel (typically during the first day, at the meet & greet meeting).

 

2. TERMS and CONDITIONS

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Booking Policies 

Reservation, changes, and cancelations

Every Customer (Traveller) is required to pay a deposit upon choosing a tour option, the deposit amount is 20% of the value of the tour total price. The minimum amount for deposit is $500 USD per traveller. This deposit is non-refundable and non-transferable if the reservation it’s cancelled.
This deposit is used by the Wishlist Getaways to reserve services with third-party suppliers (hotels, transportation, excursion, admission at historical sites, etc.) and most times that requires making pre-payments to secure the best rates, thus the deposit is non-refundable, even if a reservation is cancelled.  
The final balance is due 90 days before the start date of the trip/tour/program. Failure to pay the full balance by the due date will result to automatic cancellation of the reservation.

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Special terms for select programs and private tours

Selected programs and private tours have special reservation terms, including special requirements for the deposit, and due to the highly customisable nature of these tours, terms and conditions are created based on the requirements of our external partners. Our team will inform you about such special requirements.

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Price holds

Here at Wishlist Getaways, we allow holding program price for a specified duration of time to give the customer time to make the payment for reservation. Any fee charged for price hold is not included in the program price and is not refundable, and any hold will be valid for 5 business days.

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Cancellation policies and changes to your booking

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Re-scheduling trip

If you would like to reschedule or postpone your tour/program, we will do our best to minimize any cancelation fees charged by end suppliers (hotels, museums, etc.). All funds recovered can be applied towards your next program arranged with the Company. 

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Change of programs

You can make adjustments to your program up to 90 days before your tour/program starts, after this deadline cancelation or modification fees charged by third parties are to be paid by the customer/traveller.

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Cancelation policies

Time of the cancellation:

90 days or more prior starting date - 20% cancellation fee and 80% refund

89 days or less prior the starting date - 100% cancellation fee

Cancellation fee (percentage) is based on the total price of the tour, including airfare. 

Private tour cancellation policies are subject to different criteria and may vary from the standard policies.

 

*Add-on services booked in conjunction with our tour will be subject to cancellations fees of the third- party vendors.

Tour interruption and changes of the tour program

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Program changes by traveller (customer)

Wishlist Getaways will not be required to refund any amount paid by any traveller (customer) who must leave a tour/program prematurely for any reason, nor shall the company or its affiliates or partners be responsible for lodgings, meals, return transportation, or other expenses incurred by such traveller (customers). Refunds will only be issued only when the company fails to provide a service. No refunds will be issued if the traveller (customer) is unsatisfied with a segment of a tour/program or with a particular service, such as a hotel room location/view, train-ride, transfer, restaurant meal, experience at historic site, tour leader experience etc. unless it does not correspond to the tour description. It is the sole responsibility of the traveller (customer) to become familiar with details about the booked tour reservation.

 

Program changes by company

Wishlist Getaways reserves the right to withdraw a tour/program or any part therein, or to make such alterations in the program as it deems necessary, and to pass on to the traveller (customer) any expenditures or losses caused by delays or events beyond it’s control. This includes changing dates of tour/trip and any other arrangements part of the tour.

The Company will endeavour to make every reasonable assurance of the provision of transfers listed on the final booking. However, a transfer may fail to show or may be delayed. If the Customer elects to take an alternative taxi, the Company will compensate the Customer for such costs upon provision of a taxi invoice or receipt, or another form of proof of purchase.

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Payment

When a traveller (customer) is paying for any tour/program by a credit card, the customer authorizes Wishlist Getaways to charge that card and agrees not to dispute this transaction, and to resolve all disputes directly with the company. Our company charges all tours and trips is US Dollars (USD) and we are not responsible for any transaction or currency exchanges fees that some international banks charge its customers. 

To secure and confirm a reservation, the traveller (customer) must submit all required personal information along with full payment. Required information varies by tour and will be specified during booking, but it always includes, at minimum: passport number, issue date, expiry date, place of issuance, your full name exactly as in your passport, date and place of birth, nationality, any necessary medical forms, and arrival details (plus any other documents the company requests for that specific tour). Customer’s reservation cannot be confirmed without these details.

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Errors and omissions on website or marketing materials

We strive for accuracy in all our materials and tour information, but occasionally mistakes happen. Wishlist Getaways reserves the right to correct any errors in our itineraries, website content, or pricing information. We may update information as needed to ensure you receive the most accurate details for your travel plans.

3. LIMITS OF RESPONSIBILITY

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Wishlist Getaways will not take responsibility for problems that might happen during your experience with us. This includes injuries, losses, deaths, delays, inconveniences, or damage to your belongings. We're not liable whether these issues are caused by natural disasters, health crises, wars, civil disturbances, animal encounters, labour strikes, criminal acts, transportation issues (including overbooking or service downgrades), food safety problems, or vehicle malfunctions or delays.

If our tour and experiences must be cancelled, delayed, or rescheduled due to circumstances we can't control, the traveller (customer) has two choices: they can either accept the new schedule or alternative offerings we provide, or you can request a refund. For refunds, we'll return whatever money we can get back from airlines, tour operators, and other vendors on your behalf. However, the Wishlist Getaways shall not have any obligation or liability to the traveller (customer) beyond the foregoing.

Wishlist Getaways has the right to change your itinerary or substitute accommodations, transportation, or activities as necessary. We can also cancel, delay, or reschedule your program before it starts. If we make these changes for reasons within our control, you can get a full refund of what you've paid so far (minus any non-refundable deposits or expenses we can't recover). Check the Cancellation Policies section for more information.

We're not responsible for any lost or damaged luggage, personal injuries, death, or delays caused by third parties (including airlines, hotels, tour operators, restaurants, transportation providers, or medical staff). Any arrangements made with these independent providers are for your convenience and entirely at your own risk. We also don't accept liability for any emotional distress or psychological harm you might experience.

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Risks that may occur during adventure trips

Some of our tours are designed to be adventurous and active programs involve certain unavoidable risks. These include potential hiking and climbing injuries, altitude sickness, encounters with wildlife, limited access to medical care, and challenges evacuating from remote locations if emergencies occur. While this list doesn't cover everything that could happen, by joining these adventures, the traveller (customer) accepts responsibility for all such risks.

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Travel Advisories

We recommend all our customers to stay informed about current travel advisories and warnings for your destination. U.S. citizens should check the State Department's website at www.travel.state.gov or call 1-888-407-4747. If you're from another country, you should consult your own government's official travel advisories.

If your home country or any other nation issues an active travel warning against visiting your planned destination, and the customer decides to go anyway, the customer is accepting full responsibility for any potential harm. This includes any personal injuries, death, or property damage that might occur due to the very situations mentioned in those warnings.

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Arbitration Agreement

Any disputes related to these terms & conditions, the responsibility clause, the itinerary, trip information, or the trip itself must be resolved exclusively through binding arbitration in Florida, following the current rules of the Arbitration Association. This is the only method available for settling such disagreements.

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Customer declarations
The customer confirms that neither they nor anyone in their party/tour has any medical or other conditions that might pose a risk to themselves or to others in the tour/program. The company may refuse participation to any individual and, at the customer’s expense, remove anyone whose conditions could endanger themselves, other guests, or diminish the experience of fellow travelers.

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Force Majeure
The Company and its partners are not responsible for delays or non-performance of any itinerary obligations resulting from circumstances beyond their control. These may include, but are not limited to: labour disputes (strikes, lockouts, shortages), explosions, fires, collisions, groundings, mechanical failures of the vessel, civil unrest, riots, insurrections, war, government restrictions or requisitions, political disturbances, terrorist acts or threats, shortages of essential supplies (including fuel), Acts of God, or any similar unforeseen events.

 

Add-on services / Extras

Optional add-on activities are not included in the tour package and are not part of the contract with the company. Any help the tour leader or representative provides in booking these extras does not make the company responsible for them. By choosing to take part, the customer waives any claims against the company for loss of enjoyment, inconvenience, injury, or other damages arising from the quality or delivery of these services. Examples of optional extras include, but are not limited to, rafting, kayaking, horseback riding, scenic flights, and other activities not covered in the tour price.

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Privacy Policy

Wishlist Getaways shares the personal information that customers give to us with our suppliers and carriers solely to deliver the services the customer’s request. We take every reasonable measure to safeguard this information.

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Air Transportation 

The Company has no responsibility for any changes in travel plans caused by airline delays and will not accept any responsibility for mistakes or errors in airfare bookings made by independent third parties. It is solely up to the Customer to ensure the correct arrival and departure flight information from the Program's start and end cities as well as a correct spelling of his/her name.

The airlines concerned are not to be held responsible for any act, omission, or event during the time Customers are not on board their planes or conveyances. These programs may use the services of any IATA carrier. International air carriers are subject to international air conventions limiting their liability. The limitations of liability are contained on the reverse side of the airline ticket and form part of the terms and conditions of this package. The passage contract in use by these companies, when issued, shall constitute the sole contract between these companies and the Customer who purchases these travel programs and/or passage.

Price changes: Until the tickets are issued, the Company reserves the right to change prices in the event of any price increase for any reason including, but not limited to, airfares wrongfully quoted due to system error, the price of fuel and/or currency fluctuations or government taxes or levies, or any other reasonable cause

Payment: Full payment for airfare must be received by the Company to guarantee the reservation at quoted price. A guarantee of payment by the Client is an acceptance of the travel arrangements as requested at the total price quoted. Cancellation fees will apply if the Client subsequently decides to cancel after ticket has been issued.

All tours do not include international airfare or any other flights unless mentioned in the inclusions. The company will quote the best price available at the time of quoting for the travel dates requested. Quotes provide an indicative price only and represent no price commitment by the Company.

Changes & cancellations: Unless otherwise stated, airline tickets are 100% non-changeable & non-refundable once tickets have been issued. Changes made prior to ticket issuance may be applied at the Company's discretion, and will also have Administrative Fees applied.

Airline tickets: Once issued, all airline tickets are non-transferable and valid only for the dates and routing shown.

Airline, airport or weather delays: The Company will not be held responsible for any additional expenses or loss that may arise from airline, airport or weather delays. The Company will not reimburse for any additional expenses incurred by the Client as a result. The company will not refund any unused portion of air tickets purchased in the event of such delays due to conditions beyond its control.